Computer Network Support Specialist

Also called: Computer Network Specialist, Computer Network Support Specialist, Computer Networker, Configuration Technician, Controls Programmer

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Computer network support specialist analyzes, tests, troubleshoots, and evaluates existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

Back up network data.
Configure security settings or access permissions for groups or individuals.
Analyze and report computer network security breaches or attempted breaches.
Identify the causes of networking problems, using diagnostic testing software and equipment.
Document network support activities.
Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
Install network software, including security or firewall software.
Troubleshoot network or connectivity problems for users or user groups.
Provide telephone support related to networking or connectivity issues.
Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
Analyze network data to determine network usage, disk space availability, or server function.
Perform routine maintenance or standard repairs to networking components or equipment.
Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
Install new hardware or software systems or components, ensuring integration with existing network systems.
Test computer software or hardware, using standard diagnostic testing equipment and procedures.
Install or repair network cables, including fiber optic cables.
Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
Create or update technical documentation for network installations or changes to existing installations.
Train users in procedures related to network applications software or related systems.
Test repaired items to ensure proper operation.
Install and configure wireless networking equipment.
Maintain logs of network activity.
Document help desk requests and resolutions.
Research hardware or software products to meet technical networking or security needs.
Create or revise user instructions, procedures, or manuals.
Run monthly network reports.

Work Context

Telephone — 94% responded "Every day".
Electronic Mail — 94% responded "Every day".
Indoors, Environmentally Controlled — 85% responded "Every day".
Face-to-Face Discussions — 81% responded "Every day".
Contact With Others — 79% responded "Constant contact with others".
Work With Work Group or Team — 68% responded "Extremely important".
Importance of Being Exact or Accurate — 64% responded "Extremely important".

Work Activities

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Detailed Work Activities

Monitor the performance of computer networks.
Analyze data to identify or resolve operational problems.
Develop specifications for computer network operation.
Configure computer networks.
Implement security measures for computer or information systems.
Configure computer networks.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Telecommunications

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Problem Sensitivity

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Deductive Reasoning

The ability to apply general rules to specific problems to produce answers that make sense.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Inductive Reasoning

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Written Comprehension

The ability to read and understand information and ideas presented in writing.

Information Ordering

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Written Expression

The ability to communicate information and ideas in writing so others will understand.

Near Vision

The ability to see details at close range (within a few feet of the observer).

Speech Recognition

The ability to identify and understand the speech of another person.

Speech Clarity

The ability to speak clearly so others can understand you.

Selective Attention

The ability to concentrate on a task over a period of time without being distracted.

Fluency of Ideas

The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Category Flexibility

The ability to generate or use different sets of rules for combining or grouping things in different ways.

Flexibility of Closure

The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

Finger Dexterity

The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

People interested in this work like activities that include ideas, thinking, and figuring things out.

They do well at jobs that need:

Achievement/Effort

Persistence

Initiative

Leadership

Cooperation

Concern for Others

Social Orientation

Self Control

You might use software like this on the job:

Data base management system software

MySQL
Teradata Database
Database management software

Data base user interface and query software

Microsoft Access
Microsoft SQL Server
Data entry software

Operating system software

Linux
Oracle Solaris
Red Hat Enterprise Linux
Microsoft Windows Server
Microsoft Windows
Bash
Apple macOS
UNIX Shell
Shell script
UNIX
Ubuntu
BlackBerry Enterprise Server
KornShell
Microsoft Hyper-V Server
Job control language JCL
Microsoft Windows PowerShell
Hewlett Packard HP-UX
IBM AIX

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Computer Network Support Specialist

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